Refund Policy
Effective 2026-11-01
Failed generations cost nothing
A credit is spent only when a full staged image is delivered. Failed or refused generations are returned to your balance automatically; you do not need to ask.
Unused credits
Unused credits refundable within 30 days of purchase. Credits already used to generate images aren't refundable. To request a refund, email billing@virtualstagenow.com with your order reference or receipt.
Problem with a delivered image
If a delivered image is clearly defective (for example, the walls or windows were changed, or the image did not render correctly), email us within 14 days with the order reference and the image. We will return the credit or refund that image's per-image price.
Used credits
Credits already used for delivered images are not refundable. Unused plan images roll over for one month: at each monthly renewal, up to one month's allowance carries into the next month, and plan images end when the subscription ends. Top-up images (20 for $15) do not expire. Credits from one-time image packs bought before they were retired stay in your balance and do not expire; unused pack credits follow the same 30-day refund rule from their purchase date.
How refunds are paid
Approved refunds go back to the original payment method through Dodo Payments, the merchant of record shown on your receipt (billed as DODOPAY_VIRTUALSTAGE). Refunds are issued within 14 days of an approved request; timing on your statement depends on your bank or card issuer.
Contact
Virtual Stage Now is operated by Nanjing Baobaowu Technology Co., Ltd. Billing questions: billing@virtualstagenow.com.
Manage or cancel your subscription
On any plan? Cancel online yourself, anytime, with no need to email us. Open the billing portal, enter the email you paid with, and use the sign-in link we email you. You can cancel now or at the end of the current month, and see your invoices.